T-Base serves 70% of the top 10 U.S. banks and 100% of Canada’s top 5 banks, who count on us for accessible statements, documents and customer communications as well as our state-of-the-art solutions to security, quality and turnaround. Our turnkey service model, which includes automated conversion of monthly statements into all alternate formats with no IT investment, makes us the leading accessibility resource in the industry.
For accessible documents and customer communications, North America’s largest financial institutions turn to T-Base for all their accessible banking needs. When you partner with T-Base to provide accessible banking services, we simplify communicating effectively with customers who are blind or low vision (across all lines of business). Ensure your customers who are blind or low vision can manage their account details and all financial matters with autonomy and ease.
We’re flexible: we accept the widest range of file input formats in the industry, including XML, AFP, PDF, CSV, ASCII, EBCDIC, HTML, and output the full complement of alternate format materials for your customers’ financial monthly statements and documents. It’s important your customers receive their accessible documents and statements in the same timely fashion as your customers who are sighted.
T-Base offers industry-leading service level agreements for accessible statements. SLAs are dependent on the type of statement, its complexity and the process method required. Learn about our industry-leading 1 day SLA for automated conversion for accessible statements.
T-Base is SSAE 18 SOC2 Type 2 and the Payment Card Industry Data Security Standard (PCI-DSS) certified. Our secure infrastructure is on par with that of the financial institutions we serve, meaning your customer data is always safe, never compromised.
Flexibility also means choice. We recognize that not every consumer who is blind or low vision chooses braille. In our whitepaper Providing Customer Choice learn how customer choice not only provides a rich, inclusive and accessible banking experience, but also saves money, significantly strengthens compliance with accessibility legislation and supports the shift toward paperless operations.
