Careers

Working at T-Base

If you would like to join a growing team in a customer-focused, innovative, challenging and fun learning environment, one in which you can hone valuable skills, learn more about rewarding careers at T-Base.

T-Base currently has the following positions available. We invite candidates to apply by sending a resume and cover letter to careers@tbase.com. Please add the name of the position you’re applying for in the email subject line.

Available positions

This page captures available positions at T-Base as well as at our recently acquired digital accessibility company, Accessible360. We are currently accepting applications for the following positions:

Image of a woman who is smiling and standing in an office environment with her arms crossed

Processing Specialist (Ogdensburg, NY )

T-Base Communications is the North American leader in design, production and delivery of accessible statements, documents and online services for our customers in the financial, telecom, healthcare government and education markets. T-Base transforms customer communication materials into braille, large print, e-text, audio as well as formats for online delivery such as accessible PDF for web accessibility.  Join our team in our office in Ogdensburg, New York.

Reporting to the Processing Manager, and working closely with a team of Processing Specialists this position is responsible for the daily processing and production of alternate format documents and statements for the blind and partially sighted community – primarily through the use of proprietary software for automated processing of statements in alternate formats.  The position is also responsible for the daily coding of documents using T-Base proprietary software and for supporting the work of other T-Base departments on an as-needed basis.

Duties and Responsibilities:

  1. Processing customer documents and statements using T-Base proprietary software for the automatic conversion of documents and statements into alternative formats in accordance with customer Service Level Agreements (S.L.A), Quality Standards and Work Instructions.
  2. Completing the processing of documents and statements in accordance with customer specific Work Instructions.
  3. Ensuring the efficient and accurate coding, proofing and production of alternate format documents.
  4. Completing and distributing reconciliation and other reports to customers as required.
  5. Understanding SLA requirements for all customers, including required turnaround times and download schedules.
  6. Identifying processing deficiencies and bugs through diligent application of Quality Assurance processes and standards. Reporting all such deficiencies to T-Base Development staff in a timely manner with accurate and complete descriptions in JIRA or such other ticket-tracking utility implemented by T-Base. Coordinating deployment of bug fixes and similar functionality with T-Base Development staff.
  7. Ensuring that processed documents and statements are sent to Production for timely printing and delivery and supporting the Production Department as needed.
  8. Summarizing processing volumes and tracking time spent on specific customer tasks in support of invoicing and human resources processes and through appropriate T-Base utilities, such as JIRA.
  9. Communicating on a regular basis with members of other departments, including the Development Department, on the progress and status of any maintenance associated with customer tools.
  10. Assisting in other areas of the US Operations to ensure the timely completion and distribution of customer statements, as directed by the Manager or other senior staff in the office.
  11. As time permits, completing the Braille Certification Training and any other training as deemed appropriate to the effective performance of the job.
  12. Maintaining work area in a safe and clean fashion and following all health and safety policies and standards.

Note:  This job description is not intended to be all inclusive.  Other duties may be required to meet the ongoing needs of the organization

Qualifications:

Education & Security:

  • A minimum completion of high school diploma or equivalent
  • A minimum of 3 years’ experience working in an office or production setting
  • Must pass screening results for general and criminal background checks, drug testing and credit history
  • Knowledge of Braille would be an asset

Skills and Abilities:

  • Comfortable with the use of computers and office automation products such as Microsoft Word, Excel, Notepad, WordPad, Editpad Pro and Adobe Acrobat.
  • Strong ability to prioritize tasks of self and others and troubleshoot problems and issues
  • Excellent organizing skills.
  • Strong relationship and team building skills
  • Excellent interpersonal skills
  • Ability to type 60 wpm
  • Ability to work in a team environment
  • Ability to take initiative and work independently
  • Exceptional attention to detail and accuracy
  • Ability to remain calm under the pressure of tight deadlines

Language 

  • Excellent oral and written communication skills in English.
  • Fluency in Spanish or French would be an asset 

To Apply:

If you are looking to join a growing team where you can work in a customer focused, innovative, challenging, and fun learning environment where you can hone valuable skills, we invite you to apply by sending your resume and cover letter to careers@tbase.com.  We thank all applicants for their interest but only those selected for an interview will be contacted.

T-Base is an equal opportunity and affirmative action employer and we pride ourselves on hiring and developing the best people.  All employment decisions are based are based on the applicant’s or employee’s qualifications as they relate to the requirements of the position under consideration.  T-Base values a diverse workforce and will provide equal opportunities for all employees and applicants for employment for meeting bona fide occupational qualifications, regardless of age, sex, sexual orientation, gender identity, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally-recognized protected basis prohibited by applicable law.

T-Base welcomes and encourages applications from people with disabilities. Appropriate accommodations are available for applicants with disabilities throughout the recruitment process. If you require any unique accommodation, please let us know in advance and we will work with you to meet your needs.

Digital Account Manager (Customer Success Manager) (Remote)

About Us

Accessible360 is part of the T-Base Communications group of companies. Accessible360 provides digital accessibility audits, remediation support, and ongoing monitoring for companies large and small. Our diverse team brings a wealth of experience in accessibility, web development, marketing, sales, and technology that is focused on making websites and mobile apps more accessible for all people. T-Base is the North American leader in design, production and delivery of accessible statements, documents, and online services for our customers in the financial, telecom, healthcare, government and education markets. Our Accessible360 business is growing quickly. We are currently recruiting for Digital Account Manager (Customer Success Manager) to work remotely.

The Position

In this position you will help ensure clients are successful in their goal to become digitally accessible for all. As the primary point of contact for Accessible360 clients, you will work both strategically and tactically with them to meet short-term milestones and long-term objectives. You will be at the core of our day-to-day operations collaborating with our services team and advocating for the client needs. You will leverage your account management, project management and resource planning skills.

Primary Responsibilities & Skills

As the Client relationship lead, you will embody the following:

  •  Your Account Management skills:
    • Drive the retention of our valued customers throughout their accessibility journey.
    • Empathize with customers and care about solving their problems.
    • Collaborate with the internal services team to determine best solutions for client needs.
    • Have the ability to manage the challenges of balancing multiple client accounts and their challenges and objectives, while providing excellent proactive client service in a growing and changing environment.
    • Have the ability to work with many client and internal team members.
    • Drive contract renewals and identify opportunities to upsell Accessible360 services.
    • Track renewal rates and related factors to better understand how our service can be improved for better retention.
    • Understand and communicate customer trends that could positively or negatively impact Accessible360’s business
  • Your Project Management/Resource Management skills:
    • Oversee translation of SOW/proposals into project plans / action items and that data is correctly entered into Accessible360 systems for the project
    • Understand the client processes and guide the client to a project plan incorporating the Accessible360 milestones.
    • Understand key technical concepts, conduct remediation support calls with the client and partner with the internal services team to drive strategies for completion.
    • Collaborate closely with the Resource Manager to schedule resource needs and revise as client timing/priorities shift.
    • Monitor project estimates versus actuals to determine whether change orders or other actions are necessary.
    • Provide guidance for the internal services team on priorities.
  • Position Requirements
    • Bachelor’s degree (achieved or in progress) or equivalent demonstrated work experience
    • Project Management and Client Relationship Management experience
    • Experience working in a technical setting, specifically in web and/or mobile development
    • Advanced skills in Excel, Word, PowerPoint, Google Docs, Sheets, Slides and database management
    • Excellent Time Management skills – Ability to multi-task and manage multiple projects/initiatives at once
    • Strong problem-solving skills
    • Ability to work independently as well as contribute successfully within a fast-paced team environment
    • Ability to work with remote team members
    • Passion for making our digital world accessible to all people

If you are looking to join a growing team where you can work in a customer focused, innovative, challenging, and fun learning environment where you can acquire and hone valuable skills, we invite you to apply by sending your resume and cover letter to careers@tbase.com.

T-Base Communications group of companies is an equal opportunity and affirmative action employer and we pride ourselves on hiring and developing the best people. All employment decisions are based are based on the applicant’s or employee’s qualifications as they relate to the requirements of the position under consideration. T-Base values a diverse workforce and will provide equal opportunities for all employees and applicants for employment for meeting bona fide occupational qualifications, regardless of age, sex, sexual orientation, gender identity, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally-recognized protected basis prohibited by applicable law.

T-Base welcomes and encourages applications from people with disabilities. Appropriate accommodations are available for applicants with disabilities throughout the recruitment process. If you require any unique accommodation, please let us know in advance and we will work with you to meet your needs.

Account Manager (Remote)

Position: Account Manager
Status: Full Time
Location: Remote

T-Base Communications is the North American leader in design, production and delivery of accessible statements, documents, and online services for our customers in the financial, telecom, healthcare government and education markets. T-Base transforms customer communication materials into braille, large print, e-text, audio as well as formats for online delivery such as accessible PDF for web accessibility.

Join the Sales Team at T-Base Communications. Reporting to the Chief Sales Officer we’re looking for a dedicated and personable account manager to maintain our clients’ accounts and serve as our main point of contact.  

Responsibilities:

  • Act as the main point of contact in all matters relating to client concerns and needs
  • Build and strengthen client relationships to achieve long-term partnerships
  • Maintain accurate client records, keeping track of any contract updates and renewals
  • Work with sales and other internal teams to develop strategic marketing plans and ensure KPIs are being met
  • Develop a thorough understanding of our products and service offerings to better upsell and cross-sell to clients
  • Onboard new customers

Qualifications and Skills:

  • Professional experience in a sales or customer service role
  • Ability to multitask and juggle several responsibilities simultaneously
  • Strong written and verbal communication skills
  • Good attention to detail and organizational skills
    • Preferred Qualifications:
    • Proven track record of meeting or exceeding quotas and receiving positive customer feedback
    • Proficiency with common project ticketing, customer success and customer relationship management software, such as Jira and Salesforce
    • Understanding or knowledge of Alternate Format Communications for use by individuals who are low vision or blind, Customer Communication Management, K-12 and post-Secondary education

To Apply:

If you are looking to join a growing team where you can work in a customer focused, innovative, challenging, and fun learning environment where you can acquire and hone valuable skills, we invite you to apply by sending your resume and cover letter to kstrong@commonlook.com 

T-Base is an equal opportunity and affirmative action employer and we pride ourselves on hiring and developing the best people.  All employment decisions are based are based on the applicant’s or employee’s qualifications as they relate to the requirements of the position under consideration.  T-Base values a diverse workforce and will provide equal opportunities for all employees and applicants for employment for meeting bona fide occupational qualifications, regardless of age, sex, sexual orientation, gender identity, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally-recognized protected basis prohibited by applicable law.

T-Base welcomes and encourages applications from people with disabilities. Appropriate accommodations are available for applicants with disabilities throughout the recruitment process. If you require any unique accommodation, please let us know in advance and we will work with you to meet your needs.

Customer Success Manager (Remote) Accessible360

About Us 

Accessible360 is part of the T-Base Communications group of companies. Accessible360 provides digital accessibility audits, remediation support, and ongoing monitoring for companies large and small. Our diverse team brings a wealth of experience in accessibility, web development, marketing, sales, and technology that is focused on making websites and mobile apps more accessible for all people. T-Base is the North American leader in design, production and delivery of accessible statements, documents, and online services for our customers in the financial, telecom, healthcare, government and education markets. Our Accessible360 business is growing quickly. We are currently recruiting for Customer Success Manager to work remotely.  

The Position 

In this position you will help ensure clients are successful in their goal to become digitally accessible for all.  As the primary point of contact for Accessible360 clients, you will work both strategically and tactically with them to meet short-term milestones and long-term objectives.  You will be at the core of our day-to-day operations collaborating with our services team and advocating for the client needs. You will leverage your account management, project management and resource planning skills.

Primary Responsibilities & Skills 

As the Client relationship lead, you will embody the following:

  • Your Account Management skills: 
    • Drive the retention of our valued customers throughout their accessibility journey.
    • Empathize with customers and care about solving their problems.
    • Collaborate with the internal services team to determine best solutions for client needs.
    • Have the ability to manage the challenges of balancing multiple client accounts and their challenges and objectives, while providing excellent proactive client service in a growing and changing environment.
    • Have the ability to work with many client and internal team members.
    • Drive contract renewals and identify opportunities to upsell Accessible360 services.
    • Track renewal rates and related factors to better understand how our service can be improved for better retention.
    • Understand and communicate customer trends that could positively or negatively impact Accessible360’s business
  • Your Project Management/Resource Management skills:
    • Oversee >translation of SOW/proposals into project plans / action items and that data is correctly entered into Accessible360 systems for the project
    • Understand the client processes and guide the client to a project plan incorporating the Accessible360 milestones.
    • Understand key technical concepts, conduct remediation support calls with the client and partner with the internal services team to drive strategies for completion.
    • Collaborate closely with the Resource Manager to schedule resource needs and revise as client timing/priorities shift.
    • Monitor project estimates versus actuals to determine whether change orders or other actions are necessary.
    • Provide guidance for the internal services team on priorities. 

Position Requirements 

  • Bachelor’s degree (achieved or in progress) or equivalent demonstrated work experience 
  • Project Management and Client Relationship Management experience  
  • Experience working in a technical setting, specifically in web and/or mobile development 
  • Advanced skills in Excel, Word, PowerPoint, Google Docs, Sheets, Slides and database management 
  • Excellent Time Management skills – Ability to multi-task and manage multiple projects/initiatives at once 
  • Strong problem-solving skills 
  • Ability to work independently as well as contribute successfully within a fast-paced team environment
  • Ability to work with remote team members 
  • Passion for making our digital world accessible to all people

If you are looking to join a growing team where you can work in a customer focused, innovative, challenging, and fun learning environment where you can acquire and hone valuable skills, we invite you to apply by sending your resume and cover letter to careers@tbase.com.  
T-Base Communications group of companies is an equal opportunity and affirmative action employer and we pride ourselves on hiring and developing the best people.  All employment decisions are based are based on the applicant’s or employee’s qualifications as they relate to the requirements of the position under consideration.  T-Base values a diverse workforce and will provide equal opportunities for all employees and applicants for employment for meeting bona fide occupational qualifications, regardless of age, sex, sexual orientation, gender identity, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally-recognized protected basis prohibited by applicable law. 

T-Base welcomes and encourages applications from people with disabilities. Appropriate accommodations are available for applicants with disabilities throughout the recruitment process. If you require any unique accommodation, please let us know in advance and we will work with you to meet your needs.

Front-End Software Engineer (Accessibility)

Location: Remote
Hours: Full-time, United States business hours
You: Mission-driven software engineer with front-end development expertise, enterprise-level experience, and a passion for inclusivity.

About Us
We provide digital accessibility audits, ongoing support, and monitoring for companies large and small. Our diverse team brings a breadth of experience in accessibility, web development, marketing, sales, and technology that is focused on making websites and mobile apps more accessible for all people.

Job Description

Overview
The Front End Software Engineer will help A360 customers become accessible by creating resources to answer advanced technical and strategic questions, by providing client guidance with both business and technical meetings, and via tailored code examples.

In addition, the Front End Software Engineer will work with our outstanding accessibility auditors to troubleshoot complex issues, write knowledge base articles and related content.

We welcome those that are passionate about inclusivity.

Responsibilities

Audit, Remediation & QA Support (60%)

  • Become a leader in digital accessibility by combining guidance and training from our expert auditors with your front-end experience and knowledge.
  • Understand and educate others on how modern web development fits with the business and mission of digital accessibility.
  • Use expert knowledge of front-end development to help solve complex accessibility issues including code, process, and interpretation of guidelines, for our customers and for A360 accessibility auditors
  • Provide day-to-day support to our accessibility auditors as they review customer sites, including answering questions and providing examples based on your experience in development environments.
  • Provide technical leadership on customer calls when discussing remediation issues
  • Help expand and manage our Knowledge Base, training videos, and other educational content

Strategic Advisement (30%)

  • Represent A360 in a wide variety of situations to provide decisive guidance on issue management and maintenance, strategic goals, architectural impact assessment, work estimation, and more.
  • Serve as a strategic advisor to customer teams to help them navigate and balance the complexities of digital accessibility, business and technical impacts, and goals of the organization.
  • By partnering with the auditing staff, identify internal process gaps affecting client satisfaction, then develop action plans for resolving those gaps directly or by facilitating cross-disciplinary discussions. These include:
    • Accessibility Practice advising
    • Common Issue additions and refinements
    • Knowledge Base additions and improvements
    • Customer communication improvements
    • Tooling improvements

Outreach (10%)

  • Contribute to marketing including blog posts, social media and other related activities as desired.
  • Create and promote projects, such as mini-sites, documentation, and open source initiatives, that demonstrate accessibility concepts and serve as grass-roots marketing and mission support.

Requirements

The following are the requirements for this position:

  • 4+ years professional front-end development including:
    • Javascript development experience including with frameworks such as React, Vue, Angular along with writing vanilla javascript
    • A strong understanding of design principles and patterns from prototype to implementation.
    • A belief in the benefits of semantic HTML
  • A passion for making the digital world more accessible for everyone.
  • Experience working with enterprise-class organizations
  • Direct contact with stakeholders leading technical design and development meetings
  • Ability to speak and write to both a technical and non-technical audience

The following skills are desirable, but not required:

  • An understanding of web-based accessibility issues
  • Experience with the browser accessibility APIs, particularly in Chrome
  • Screen reader and other assistive technology experience
  • Experience with universal design
  • Mobile development experience (iOS, Android, React Native, etc.)
  • Previous experience contributing to open source projects

To Apply:

If you are looking to join a growing team where you can work in a customer focused, innovative, challenging, and fun learning environment where you can acquire and hone valuable skills, we invite you to apply by sending your resume and cover letter to careers@tbase.com.

T-Base is an equal opportunity and affirmative action employer and we pride ourselves on hiring and developing the best people.  All employment decisions are based are based on the applicant’s or employee’s qualifications as they relate to the requirements of the position under consideration.  T-Base values a diverse workforce and will provide equal opportunities for all employees and applicants for employment for meeting bona fide occupational qualifications, regardless of age, sex, sexual orientation, gender identity, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally-recognized protected basis prohibited by applicable law.

T-Base welcomes and encourages applications from people with disabilities. Appropriate accommodations are available for applicants with disabilities throughout the recruitment process. If you require any unique accommodation, please let us know in advance and we will work with you to meet your needs.

Project Coordinator (Remote) Accessible360

About Us

A360 is part of the T-Base Communications group of companies. A360 provides digital accessibility audits, remediation support, and ongoing monitoring for companies large and small. Our diverse team brings a wealth of experience in accessibility, web development, marketing, sales, and technology that is focused on making websites and mobile apps more accessible for all people. T-Base is the North American leader in design, production and delivery of accessible statements, documents, and online services for our customers in the financial, telecom, healthcare, government and education markets. Our A360 business is growing quickly. We are currently recruiting for a Project Coordinator to work remotely.

The Position

In this position, you will be at the core of our day-to-day operations partnering closely with the Customer Success team to support both our services and sales teams. Specific tasks include project onboarding, status tracking, document reviews, client updates, and other related and changing tasks essential to our growing team.

Our ideal candidate is proficient with Microsoft Office and/or Google Docs and can quickly learn other related software such as Salesforce.com, time tracking tools, email campaign management systems and in-house project tracking systems. To be successful in this role, the candidate should have excellent time management and communications skills as well as an eye for detail in order to help produce high quality deliverables on time and within budget. The right person for this job will possess strong and clear communication skills (verbal and written) and the proven ability to successfully communicate with all levels of professionals and other staff.

Candidates who thrive in in our atmosphere have the ability to multitask, learn new skills easily, have a willingness to ebb and flow with the business needs and priorities, offer a polished business manner and are highly detail oriented with a passion for organization and efficiency. We are an entrepreneurial group and someone who shares our drive to build a highly successful business would fit in well.

Responsibilities

  • Support for our Services and Sales Teams
  • Onboard New Projects
  • Translate SOW/proposals into project plans / action items
  • Create documentation and project folder content for new projects
  • Provide daily support for Customer Success Managers, including:
  • Scheduling meetings with Clients
  • Communicating with clients to gather project information
  • Ensuring A360 documentation is up to date
  • Coordinating proofreading of all deliverables
  • Ensuring timely delivery of all project deliverables
  • Participate in client meetings, taking notes ensuring that recaps are assembled and distributed to the client and internal team members as needed
  • Drive preparation, completion and follow-up for all client training sessions
  • Participate in regular team check-ins, providing guidance for team on priorities
  • Communicate regularly with project teams (services) and sales team members
  • Track and report on the metrics of projects from an internal point of view (ie. time tracking reviews, estimate vs. actuals)
  • Provide assistance with resource scheduling

Knowledge requirements

The following are the requirements for this position:

  • Bachelor’s degree (achieved or in progress) or equivalent demonstrated work experience
  • Previous Project Management work experience is preferred
  • Advanced skills in Excel, Word, PowerPoint, Google Docs, Sheets, Slides and database management
  • Excellent Time Management skills
  • Ability to multitask and manage multiple projects/initiatives at once
  • Strong problem solving skills
  • Ability to work with multiple client and internal schedules to determine appropriate timing for calls
  • The ability to work independently as well as contribute successfully within a fast-paced team environment

The following items are desirable, but not required:

  • Experience working in a technical setting
  • Experience coordinating website or other technical projects
  • Passion for making our digital world accessible to all people

To Apply:

If you are looking to join a growing team where you can work in a customer focused, innovative, challenging, and fun learning environment where you can acquire and hone valuable skills, we invite you to apply by sending your resume and cover letter to careers@tbase.com.

T-Base is an equal opportunity and affirmative action employer and we pride ourselves on hiring and developing the best people.  All employment decisions are based are based on the applicant’s or employee’s qualifications as they relate to the requirements of the position under consideration.  T-Base values a diverse workforce and will provide equal opportunities for all employees and applicants for employment for meeting bona fide occupational qualifications, regardless of age, sex, sexual orientation, gender identity, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally-recognized protected basis prohibited by applicable law.

T-Base welcomes and encourages applications from people with disabilities. Appropriate accommodations are available for applicants with disabilities throughout the recruitment process. If you require any unique accommodation, please let us know in advance and we will work with you to meet your needs.

Full Stack Developer (Ottawa Office)

Position: Full Stack Developer
Status: Full Time
Location: Ottawa, ON

T-Base Communications is the North American leader in design, production and delivery of accessible statements, documents and online services for our customers in the financial, telecom, healthcare government and education markets. T-Base transforms customer communication materials into braille, large print, e-text, audio as well as formats for online delivery such as accessible PDF for web accessibility.  Join our growing team in our office in Ottawa, ON.

Join the growing Software Development Team at T-Base Communications.  Reporting to the Manager of Development, you will be working in a customer-focused, innovative, challenging and fun learning environment. You will be responsible for the design and implementation of software tools producing various output formats optimized for accessibility, utilized by our customers’ blind and low vision end-users.

Responsibilities:

  • Design and develop highly scalable and reliable software components
  • Prototype, design and launch new features
  • Maintain high quality, responsiveness and security of applications
  • Apply new technologies and innovation to improve platform functionality
  • Contribute to the team’s best practices and development standards

Qualifications and Skills:

  • Previous development of scalable software systems
  • Experience with cloud technologies such as Azure, AWS
  • Experience with Windows environment and .NET framework
  • Proficiency with database technology such as PostgreSQL, MySQL, MSSQL
  • Extensive knowledge of C#, Python
  • Skilled in using JavaScript libraries and frameworks
  • Exceptional prototyping, testing and troubleshooting skills
  • Strong understanding of software security and secure software development
  • Abreast of software industry trends and best practices
  • Interpersonal qualities:
    • Strong communication skills
    • Ability to mentor technical team members
    • Flexible and good humoured
    • Strong sense of teamwork and collaboration skills
    • Hands-on attitude and willingness to get things done
  • Post-secondary degree in Computer Science or related field
  • Must successfully pass criminal background check on an ongoing basis
  • Excellent oral and written communication skills in English

To Apply:

If you are looking to join a growing team where you can work in a customer focused, innovative, challenging, and fun learning environment where you can acquire and hone valuable skills, we invite you to apply by sending your resume and cover letter to careers@tbase.com.

T-Base is an equal opportunity and affirmative action employer and we pride ourselves on hiring and developing the best people.  All employment decisions are based are based on the applicant’s or employee’s qualifications as they relate to the requirements of the position under consideration.  T-Base values a diverse workforce and will provide equal opportunities for all employees and applicants for employment for meeting bona fide occupational qualifications, regardless of age, sex, sexual orientation, gender identity, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally-recognized protected basis prohibited by applicable law.

T-Base welcomes and encourages applications from people with disabilities. Appropriate accommodations are available for applicants with disabilities throughout the recruitment process. If you require any unique accommodation, please let us know in advance and we will work with you to meet your needs.

Guided Transcription Operator (Ottawa Office)

Position: Guided Transcription Operator
Status: Full Time
Location: Ottawa, ON

T-Base Communications is the North American leader in design, production and delivery of accessible statements, documents and online services for our customers in the financial, telecom, healthcare government and education markets. T-Base transforms customer communication materials into braille, large print, e-text, audio as well as formats for online delivery such as accessible PDF for web accessibility. Join our growing team in our office in Ottawa, ON.

This position is responsible for using and testing proprietary software to create documents that are usable by the blind and low vision consumer in the production of educational materials such as textbooks and testing materials with a large emphasis on Science Technology Engineering Math (STEM) subject matter.

Duties and Responsibilities:

  1.  Learning a T-Base custom-built software which is used to create accessible documents for the blind and low vision consumer in the educational marketplace.
  2. Use customer-owned software to tag content for accessibility.
  3. Work within a team to organize resources, customer communication and schedule work.
  4. Working within MS Word to format and proofread documents that have been initially processed and transcribed using the custom-built software. This includes: receiving documents in a PDF format, running documents through the proprietary software, following the rules, guidelines and prompts to make decisions regarding the formatting of the documents.
  5. Learn and stay up to date on accessible format guidelines and standards for braille, large print and PDF/UA formats.
  6. Producing tactile graphics using graphic software to transform print illustrations, maps, images, diagrams, etc. into readable tactual format for the blind.
  7. As experience is gained with the custom-built software, provide feedback on usability and improvements through the appropriate channels.

Qualifications:

Education & Requirements:

  • A minimum of a 2-year college diploma, or equivalent, is required.
  • This is an entry level role; some previous experience working in an office or production setting would be an asset.
  • Must pass screening results for general and criminal background checks and credit history on an ongoing basis.
  • Experience in writing reports and document structuring is an asset.
  • Hours of Work: The shift schedule will vary to meet customer demands and may include evenings and weekends.

Knowledge:

  • Proficient in using Microsoft office tools (Microsoft Word, Excel) and Adobe Acrobat, PDF.
  • Experience working with graphic software, such as InDesign or Corel Draw would be an asset.
  • Knowledge of Braille and/or accessible formats would be considered an asset.

Skills

  • Strong proof-reading skills
  • Strong attention to detail
  • Strong ability to prioritize tasks and troubleshoot problems and issues.
  • Well organized and have logical problem solving skills
  • Good relationship and team building skills
  • Good interpersonal skills
  • Desktop publishing skills would be considered an asset 

Abilities

  • Ability to manipulate word, learn a user interface to create tactile graphics or document layout formatting
  • Ability to learn technical details and provide feedback on user experience for the tools used
  • Ability to work in a dynamic team environment
  • Ability to take initiative and work independently
  • Exceptional attention to detail and accuracy and ability to learn things quickly
  • Ability to remain calm under the pressure of tight deadlines

Language

  • Excellent oral and written communication skills in English
  • Fluency in French and/or Spanish would be an asset

To Apply:

If you are looking to join a growing team where you can work in a customer focused, innovative, challenging, and fun learning environment where you can acquire and hone valuable skills, we invite you to apply by sending your resume and cover letter to careers@tbase.com.

T-Base is an equal opportunity and affirmative action employer and we pride ourselves on hiring and developing the best people.  All employment decisions are based are based on the applicant’s or employee’s qualifications as they relate to the requirements of the position under consideration.  T-Base values a diverse workforce and will provide equal opportunities for all employees and applicants for employment for meeting bona fide occupational qualifications, regardless of age, sex, sexual orientation, gender identity, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally-recognized protected basis prohibited by applicable law.

T-Base welcomes and encourages applications from people with disabilities. Appropriate accommodations are available for applicants with disabilities throughout the recruitment process. If you require any unique accommodation, please let us know in advance and we will work with you to meet your needs.

Software Developer (Ottawa Office)

Position: Software Developer
Status: Full Time
Location: Ottawa, ON

T-Base Communications is the North American leader in design, production and delivery of accessible statements, documents, and online services for our customers in the financial, telecom, healthcare government and education markets. T-Base transforms customer communication materials into braille, large print, e-text, audio as well as formats for online delivery such as accessible PDF for web accessibility. Join our growing team in our office in Ottawa, ON.

Join the growing Software Development Team at T-Base Communications. Reporting to the Software Development Manager, you will be working in a customer-focused, innovative, challenging, and fun learning environment. You will be responsible for maintenance of software tools producing various output formats optimized for accessibility, utilized by our customers’ blind and partially sighted end-users.

Responsibilities:

  • Implement and support document transcription automation
  • Ensure high quality and security of applications
  • Apply new technologies and innovation to improve platform functionality
  • Contribute to the team’s best practices and development standards

Qualifications and Skills:

  • Knowledge of Perl, XML, C/C++/C#
  • Great debugging, testing, and troubleshooting skills
  • Understanding of software security and privacy regulations
  • Experience with processing various document formats is an asset
  • Experience with Windows environment, .net framework is an asset
  • Interpersonal qualities:
    • Strong communication skills
    • Strong sense of teamwork and collaboration skills
    • Excellent time management skills to meet tight deadlines
    • Hands-on attitude and willingness to get things done
    • Flexible, organized, and good humoured
  • Post-secondary degree in Computer Science or related
  • Must pass screening results for general and criminal background checks and credit history on an ongoing basis.

To Apply:

If you are looking to join a growing team where you can work in a customer focused, innovative, challenging, and fun learning environment where you can acquire and hone valuable skills, we invite you to apply by sending your resume and cover letter to careers@tbase.com.

T-Base is an equal opportunity and affirmative action employer and we pride ourselves on hiring and developing the best people.  All employment decisions are based are based on the applicant’s or employee’s qualifications as they relate to the requirements of the position under consideration.  T-Base values a diverse workforce and will provide equal opportunities for all employees and applicants for employment for meeting bona fide occupational qualifications, regardless of age, sex, sexual orientation, gender identity, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally-recognized protected basis prohibited by applicable law.

T-Base welcomes and encourages applications from people with disabilities. Appropriate accommodations are available for applicants with disabilities throughout the recruitment process. If you require any unique accommodation, please let us know in advance and we will work with you to meet your needs.

Processing Specialist (Multiple Positions Available - Ogdensburg, NY)

Position: Processing Specialist
Status: Full Time
Location: Ogdensburg, NY Location

T-Base Communications is the North American leader in design, production and delivery of accessible statements, documents and online services for our customers in the financial, telecom, healthcare government and education markets. T-Base transforms customer communication materials into braille, large print, e-text, audio as well as formats for online delivery such as accessible PDF for web accessibility. Join our team in our office in Ogdensburg, New York.

Reporting to the Processing Manager, and working closely with a team of Processing Specialists this position is responsible for the daily processing and production of alternate format documents and statements for the blind and partially sighted community – primarily through the use of proprietary software for automated processing of statements in alternate formats.  The position is also responsible for the daily coding of documents using T-Base proprietary software and for supporting the work of other T-Base departments on an as-needed basis.

Duties and Responsibilities:

  1. Processing customer documents and statements using T-Base proprietary software for the automatic conversion of documents and statements into alternative formats in accordance with customer Service Level Agreements (S.L.A), Quality Standards and Work Instructions.
  2. Completing the processing of documents and statements in accordance with customer specific Work Instructions.
  3. Ensuring the efficient and accurate coding, proofing and production of alternate format documents.
  4. Completing and distributing reconciliation and other reports to customers as required.
  5. Understanding SLA requirements for all customers, including required turnaround times and download schedules.
  6. Identifying processing deficiencies and bugs through diligent application of Quality Assurance processes and standards. Reporting all such deficiencies to T-Base Development staff in a timely manner with accurate and complete descriptions in JIRA or such other ticket-tracking utility implemented by T-Base. Coordinating deployment of bug fixes and similar functionality with T-Base Development staff.
  7. Ensuring that processed documents and statements are sent to Production for timely printing and delivery and supporting the Production Department as needed.
  8. Summarizing processing volumes and tracking time spent on specific customer tasks in support of invoicing and human resources processes and through appropriate T-Base utilities, such as JIRA.
  9. Communicating on a regular basis with members of other departments, including the Development Department, on the progress and status of any maintenance associated with customer tools.
  10. Assisting in other areas of the US Operations to ensure the timely completion and distribution of customer statements, as directed by the Manager or other senior staff in the office.
  11. As time permits, completing the Braille Certification Training and any other training as deemed appropriate to the effective performance of the job.
  12. Maintaining work area in a safe and clean fashion and following all health and safety policies and standards.

Note:  This job description is not intended to be all inclusive.  Other duties may be required to meet the ongoing needs of the organization

Qualifications: 

Education & Security:

  • A minimum completion of high school diploma or equivalent
  • A minimum of 3 years’ experience working in an office or production setting
  • Must pass screening results for general and criminal background checks, drug testing and credit history
  • Knowledge of Braille would be an asset

Skills and Abilities:

  • Comfortable with the use of computers and office automation products such as Microsoft Word, Excel, Notepad, WordPad, Editpad Pro and Adobe Acrobat.
  • Strong ability to prioritize tasks of self and others and troubleshoot problems and issues
  • Excellent organizing skills.
  • Strong relationship and team building skills
  • Excellent interpersonal skills
  • Ability to type 60 wpm
  • Ability to work in a team environment
  • Ability to take initiative and work independently
  • Exceptional attention to detail and accuracy
  • Ability to remain calm under the pressure of tight deadlines

Language

  • Excellent oral and written communication skills in English.
  • Fluency in Spanish or French would be an asset

To Apply:

If you are looking to join a growing team where you can work in a customer focused, innovative, challenging, and fun learning environment where you can hone valuable skills, we invite you to apply by sending your resume and cover letter to careers@tbase.com.  We thank all applicants for their interest but only those selected for an interview will be contacted.

T-Base is an equal opportunity and affirmative action employer and we pride ourselves on hiring and developing the best people.  All employment decisions are based are based on the applicant’s or employee’s qualifications as they relate to the requirements of the position under consideration.  T-Base values a diverse workforce and will provide equal opportunities for all employees and applicants for employment for meeting bona fide occupational qualifications, regardless of age, sex, sexual orientation, gender identity, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally-recognized protected basis prohibited by applicable law.

T-Base welcomes and encourages applications from people with disabilities. Appropriate accommodations are available for applicants with disabilities throughout the recruitment process. If you require any unique accommodation, please let us know in advance and we will work with you to meet your needs.

 

Test Automation Specialist (Ottawa Office)

Position: Test Automation Specialist
Status: Full Time
Location: Ottawa, Ontario

T-Base Communications is the North American leader in design, production and delivery of accessible statements, documents and online services for our customers in the financial, telecom, healthcare government and education markets. T-Base transforms customer communication materials into braille, large print, e-text, audio as well as formats for online delivery such as accessible PDF for web accessibility. Join our growing team in our office in Ottawa, ON.

Join the growing Software Development Team at T-Base Communications.  Reporting to the Manager of Development, you will be working in a customer-focused, innovative, challenging and fun learning environment. You will work closely with our Development team and users to ensure high quality of our software tools producing various output formats optimized for accessibility, utilized by our customers’ blind and low vision end-users.

Responsibilities:

  • Create and maintain test plans and test specifications for functional, regression, user acceptance and performance testing
  • Develop automated tests for new and existing functionality
  • Conduct automated and manual testing
  • Design and publish metrics to support automation test creation and execution
  • Monitor release quality and make recommendations regarding risks and stability
  • Research and recommend new test tools to enhance test coverage and efficiency
  • Contribute to the team’s best practices and development standards 

Qualifications and Skills:

  • Experience with CI/CD practices, automated tests, builds, and deployments
  • Experience with both automated and manual test strategies
  • Experience with UI and API automated testing frameworks
  • Knowledge of performance evaluation strategies and tests
  • Experience in testing cloud and desktop applications
  • Experience with Windows environment and .NET framework
  • Experience with cloud environment such as Azure, AWS or GCP
  • Understanding applications from both technical and end-user perspectives
  • Staying current with software industry trends and best practices
  • Soft skills:
    • Strong verbal and written communication skills
    • Strong sense of teamwork and collaboration skills
    • Hands-on attitude and willingness to get things done
    • Ability to own and self-manage daily tasks
    • Strong analytical skills
    • Flexible and good humoured
  • Post-secondary degree in Computer Science or related degree
  • Must pass screening results for general and criminal background checks and credit history on an ongoing basis.

To Apply:

If you are looking to join a growing team where you can work in a customer focused, innovative, challenging, and fun learning environment where you can acquire and hone valuable skills, we invite you to apply by sending your resume and cover letter to careers@tbase.com 

T-Base is an equal opportunity and affirmative action employer and we pride ourselves on hiring and developing the best people.  All employment decisions are based are based on the applicant’s or employee’s qualifications as they relate to the requirements of the position under consideration.  T-Base values a diverse workforce and will provide equal opportunities for all employees and applicants for employment for meeting bona fide occupational qualifications, regardless of age, sex, sexual orientation, gender identity, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally-recognized protected basis prohibited by applicable law.

T-Base welcomes and encourages applications from people with disabilities. Appropriate accommodations are available for applicants with disabilities throughout the recruitment process. If you require any unique accommodation, please let us know in advance and we will work with you to meet your needs.

Accessibility Auditor with Accessible360 (Canada) (Remote)

Position: A360 Accessibility Auditor
Status: Full Time (Multiple Positions Available)
Location: Canada; Remote

Accessible360 provides accessibility audits, remediation support, and ongoing support and monitoring for companies large and small. Our diverse team brings a breadth of experience in accessibility, web development, marketing, sales, and technology that is focused on making websites and mobile apps more accessible for all people.

Accessibility Auditor

In this position, you will be at the core of our day-to-day operations, helping identify issues with websites, mobile applications and other digital assets for our customers. You will also help with the ‘artistry’ of audits, helping our customers fix these issues in a way that is not only compliant but intuitive and usable. Once customers websites have been fixed you will help determine whether these efforts have brought these assets into compliance with website and other accessibility standards. You will confirm that the remediation was done in a way that is not only compliant but intuitive and usable. The ideal candidate for this position has a web development background with a strong knowledge of HTML and CSS.

Our teams typically consist of a pair of auditors. One auditor is doing the screen reader portion of the audit. This person is typically blind and technically proficient in order to identify issues found within a site. The other person is handling keyboard-only, color contrast and related accessibility issues. This person is also helping the screen reader auditor to identify other visual issues that may not be readily apparent.

Because we work in pairs, many of these skills can be in either auditor but do not necessarily need to be in both.

Skills & Qualifications

The following skills and qualifications are required for this position:

  • Proficient in HTML and CSS and some Javascript
  • Ability to quickly identify, replicate and report issues with fixes made on a web page and verify fixes
  • Ability to design and follow test plans, scenarios, scripts or procedures
  • Ability to document problems, using a tracking system, and report defects to auditors or remediators
  • Ability to monitor error resolution and track fixes
  • An understanding of the web development life cycle
  • Solid intuition for what constitutes a good user experience
  • Self-starter, cooperative, detail-oriented person who thrives in a startup atmosphere
  • Ability to independently learn new technologies and concepts

And we’d love it if you had one or more of these:

  • Experience testing web sites and web applications
  • Web front-end development experience
  • Web back-end development experience
  • An understanding of how a screen reader user navigates a web page
  • An understanding of how a keyboard-only user navigates a web page
  • An understanding of the difficulties faced by people with visual impairments such as color contrast, font-sizing and others

To Apply:

If you are looking to join a growing team where you can work in a customer focused, innovative, challenging, and fun learning environment where you can hone valuable skills, we invite you to apply by sending your resume and cover letter to careers@tbase.com. We thank all applicants for their interest but only those selected for an interview will be contacted.

A360 is an equal opportunity and affirmative action employer and we pride ourselves on hiring and developing the best people.  All employment decisions are based on the applicant’s or employee’s qualifications as they relate to the requirements of the position under consideration.  A360 values a diverse workforce and will provide equal opportunities for all employees and applicants for employment for meeting bona fide occupational qualifications, regardless of age, sex, sexual orientation, gender identity, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally-recognized protected basis prohibited by applicable law.

A360 welcomes and encourages applications from people with disabilities. Appropriate accommodations are available for applicants with disabilities throughout the recruitment process. If you require any unique accommodation, please let us know in advance and we will work with you to meet your needs.

Associate Auditor with Accessible360 (Canada or the U.S.) (Remote)

Position: Associate Auditor
Status: Multiple positions available
Location: Remote within Canada or the U.S.

Accessible360 is part of the T-Base Communications group of companies. A360 provides digital accessibility audits, remediation support, and ongoing monitoring for companies large and small. Our diverse team brings a wealth of experience in accessibility, web development, marketing, sales, and technology that is focused on making websites and mobile apps more accessible for all people. T-Base is the North American leader in design, production and delivery of accessible statements, documents, and online services for our customers in the financial, telecom, healthcare, government and education markets. Our A360 business is growing quickly. Our head office is located in Minneapolis, Minnesota and we are looking to fill multiple positions working remotely.

Associate Auditor

The Associate Auditor helps to identify issues with websites, mobile applications, and other digital assets for our customers, while also engaging in a four-week accessibility training program. While auditing, the Associate Auditor will test assigned pages or views against a checklist of common accessibility problems, and create an issue in the A360 issue tracking software for each identified failure. Previous accessibility experience is beneficial but not required.

Responsibilities

  • Audit project pages/views against a defined checklist of issues – focusing first on color contrast
  • Accurately report identified issues in our issue tracker
  • Take screenshots illustrating identified issues
  • Attend training and shadowing sessions
  • Work with team members to understand project details, conduct audit and QA, and report findings to CSMs. Collaboration is key!

Knowledge Requirements

The following are the requirements for this position:

  • Strong knowledge of HTML and CSS
  • Strong general software and web skills
  • Familiarity with the Google Chrome Inspector
  • Eagerness to learn
  • Self-starting, cooperative, detail-oriented person who thrives in a startup atmosphere

The following items are desirable, but not required:

  • An understanding of web-based accessibility issues
  • Javascript experience
  • Mobile development experience (iOS, Android, React Native, etc.)
  • Screen reader and other assistive technology experience
  • Experience with the browser accessibility APIs, particularly in Chrome

Scheduling/Availability Requirements

  • Available a minimum of 20 hours per week
  • Available for morning (9-12 CT) and/or afternoon (1-4 CT) training and audit sessions
  • Able to schedule 3 weeks in advance
  • Ideally willing to work 30-40 hours if needed
  • Note that while there is usually audit work to be done, A360 does not guarantee work hours beyond the scheduled training.

To Apply:

If you are looking to join a growing team where you can work in a customer focused, innovative, challenging, and fun learning environment where you can acquire and hone valuable skills, we invite you to apply by sending your resume and cover letter to careers@tbase.com.

T-Base Group of Companies is an equal opportunity and affirmative action employer and we pride ourselves on hiring and developing the best people.  All employment decisions are based are based on the applicant’s or employee’s qualifications as they relate to the requirements of the position under consideration.  T-Base Group of Companies values a diverse workforce and will provide equal opportunities for all employees and applicants for employment for meeting bona fide occupational qualifications, regardless of age, sex, sexual orientation, gender identity, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally-recognized protected basis prohibited by applicable law.

T-Base Group of Companies welcomes and encourages applications from people with disabilities. Appropriate accommodations are available for applicants with disabilities throughout the recruitment process. If you require any unique accommodation, please let us know in advance and we will work with you to meet your needs.