Accessible Telecommunications

For North America’s leading providers, T-Base produces all types of subscriber communications in all types of alternate formats: accessible PDF, e-Text, audio, braille, reflowed large print and online. Our customers and their subscribers who are blind or low vision demand speed, security and quality of accessible telecommunications products and services. T-Base delivers exactly that.

For the conversion of communications into alternate formats, we offer several approaches. Automated monthly statement conversion is a popular approach among our customers for its quick turnaround. No IT investment on your end.

Image of senior woman in a living room, smiling while talking on the telephone, depicting a satisfied subscriber.
Image of a person entering sensitive subscriber data online with a credit card in hand

We safeguard sensitive subscriber data

Communications generally fall into one of two categories: one-to-one statements and documents (e.g. monthly usage billing statements) and one-to-many documents (e.g. user manuals, plan documents and marketing brochures).

Regardless of document type, we will always protect your subscribers’ sensitive data. We are SSAE 18 SOC2 Type 2 and the Payment Card Industry Data Security Standard (PCI-DSS) certified.


Improve CX when you provide alternate formats in telecommunications

Communicating with your wireless or wireline subscribers in their preferred formats improves the customer experience, strengthens compliance with accessibility legislation and makes good business sense.

Ensure subscribers can manage their usage billing statements and account details securely and independently.

For accessible telecommunications, contact T-Base.

Image of call center staff lined up in front of their desktop computers answering customer inquiries