T-Base offers industry-leading SLAs for alternate format statements. SLAs are dependent on the type of statement, its complexity and the process method required (i.e. manual or automated) to convert to an alternate format statement type.
After T-Base meets set-up requirements for automated statement processing (which includes everything from development to its formal transition into the production environment) and following the final testing stage, we process and ship statements after we receive live statement data. Even with contracted 3 day SLAs, we typically ship alternate format statements out the same day.
5 to 10 days
Manual processing is typically used for lower volumes or one-off requirements for accessible statements. After meeting transcription milestones, manual alternate format statement processing at T-Base yields a 5-10 day SLA.