Accessible Communications: Calibrating the User Experience
T-Base reached out to consumers who are blind, deaf-blind or partially sighted for feedback on the accessibility of communications from financial institutions, telecommunications providers and healthcare plan providers and from all touch points: via call centers, in-person and online.
In this whitepaper, we share feedback on the speed of delivery, quality and accessibility of requested statements or documents, and we highlight the areas in which service providers could improve accessibility for their customers who are blind, deaf-blind or partially sighted.
Trends and Benefits of Outsourcing Accessible Communications
Outsourcing has become an increasingly common business practise in the past few decades. With heightened global competition and ever increasing pressures on the bottom line, it is essential that companies focus maximum energy and attention on their core business.
In this whitepaper, we will explore the history of outsourcing and how this trend continues to unfold as we further progress into the digital age. We will outline the characteristics of accessible communications, and review the clear benefits to outsourcing this function. We will discuss why outsourcing accessible communications is an economically sound solution that preserves resources, reduces corporate risk and significantly strengthens compliance to accessibility legislation – all the while allowing a focus on core business functions.
Providing Customer Choice
Consumer choice is table stakes in today’s competitive business environment. It has become the standard of the digital age for many people, but when it comes to information access for your blind and low vision customers, they are often underserved.
In this whitepaper, we’ll explore accessibility of online statement and document solutions for banks, credit card, wealth management, telecommunication companies, and government agencies. We’ll review how offering choice for your blind, low vision, and print-disabled customers not only provides a rich and inclusive online experience, but also saves money, significantly strengthens compliance to accessibility legislation, and supports the shift towards paperless operations.
The Accessibility Debate of Large Print vs Photocopying
Many organizations that use photocopying to enlarge regular print statements are doing themselves, their large print customers, and their brand a great disservice. To fully address accessibility issues, and communicate effectively with the low vision customer population, organizations must go beyond standard design methods.