Telecom Accessibility Compliance

The following specifically addresses accessibility legislation for telecommunications in order to meet successfully meet accessibility requirements. For a complete listing of other accessibility legislation, guidelines and policies that may affect the telecommunications industry, as well as direct links to specific regulations, please visit our Legislation Resources for both Canada and the United States.

Accessibility Legislation, Standards, Policies, and Guidelines

United States Canada
  • Title III of the Americans with Disabilities Act (ADA)
  • Telecommunications Act (Section 255)  
  • Section 508
  • WCAG 2.0 (Level AA)
  • Canadian Human Rights Act and the Canadian Charter of Rights and Freedoms
  • Accessibility for Ontarians with Disabilities Act (AODA) - Customer Service Standard and Integrated Standard
  • CRTC 2009-430
  • CRTC The Wireless Code
  • WCAG 2.0 (Level AA)