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179 Million Reasons to Provide Accessible Healthcare Communications

When you reflect on why you would need to offer your healthcare communications in braille, large print, audio or another type of alternate format (aside from it being the law), you might think of only your patients or plan members who have identified as blind or have requested an alternate format—you might think small group

Lucy Morrissey - Oct 06, 2016

The Importance of Accessibility in Education - Essay by Brian Hill

This month we announced the winner of the 2016 T-Base Communications scholarship, which we award in collaboration with the Alliance for Quality of Blind Canadians (AEBC) every year. Brian Hill, Master of Journalism student at Carleton University, four-time Paralympian and former member of Canada’s national swim team, is this year’s recipient. His story is inspiring (to say the least!). Read on for the Importance of Accessibility in Education, an essay Brian submitted with his application.  

Lucy Morrissey - Aug 22, 2016

3 Ways Customer Service Representatives Can Improve the Customer Experience

Ensuring your customer service representatives (CSRs) are up to speed on accessibility will help enhance the customer experience. CSRs must first understand why providing accessible customer service is important (to the customer and for business) and applicable accessibility legislation to fully grasp and appreciate the alternate formats your company offers and best serve customers who are blind, have low vision or are print restricted.  

Lucy Morrissey - Apr 25, 2016

Deviating from BANA to accommodate your students

When ensuring that your blind, deaf-blind, and partially sighted students are receiving the highest quality of education as their sighted peers, it is important to offer choice and a range of alternate formats for every individual. Sometimes a hybrid format works best for a student’s learning, while other times a student would prefer strictly braille.

Aquinas Pather - Dec 23, 2015

Where should students turn for accessible learning materials?

We design, produce and deliver accessible learning materials to be used by post-secondary students who are blind or with low vision, but our communication is generally with Office of Disability Services (ODS) coordinators, rather than the student directly.

We work closely with ODS coordinators to ensure that specific student requirements are incorporated into alternate format materials. If issues arise, our team would work closely with the ODS to make sure any student concerns with the material produced are fully addressed in a timely manner.

Mike Hadfield - Nov 25, 2015

Are orientation and mobility maps part of your accessibility solution?

When it comes to providing accessible communications, organizations must think beyond their direct communications with their customers. Not only is providing accessible documents important at your place of business, but if you are providing services to the public, your public space must also accommodate consumers who are blind, deaf-blind, and partially sighted.

Aquinas Pather - Nov 19, 2015

Besides ASL what other type of communication can help the deaf and hard of hearing?

Since our specialization is in accessible communications for blind, low vision and print disabled customers of financial, educational, telecommunication, healthcare, and government industries, we have reached out to our knowledge base and was provided with an answer by Penny Leclair. Penny is a member of the Alliance for Equality of Blind Canadians, Consumer Access Group (CAG), and CNIB as well as the President of Guide Dog Users of Canada.

Courtney DeLaura - Nov 11, 2015

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